ResonUp Plus Subscription Terms

1.1. Plus is sold only as an in-app purchase through the Apple App Store (iPhone, iPad) and Google Play (Android). There is no checkout on our website and we never ask for card details.

1.2. The store you buy from ("Store") processes the payment, issues the receipt, charges any applicable tax and holds the payment record. For the payment itself the Store's own terms apply (Apple Media Services Terms and Conditions / Google Play Terms of Service). Apple and Google act as independent controllers of the payment data they collect.

1.3. ResonUp provides the Plus service and is responsible for what Plus contains and for its conformity with these terms.

2.1. At launch there are two plans. They contain the same features and differ only in billing period and trial:

2.2. Reference prices (launch list prices, before any Store-specific adjustment): Turkey 690 TL/month and 6,900 TL/year; US-dollar storefronts $16/month and $140/year; euro storefronts [[FİYAT_EUR — proposal €14.99 / €129.99]]; rouble storefronts [[FİYAT_RUB — proposal ₽899 / ₽7,990]]. The binding price is always the price, in your currency and including applicable taxes, that the Store shows you on the confirmation sheet before you buy. Prices can differ by country and storefront.

2.3. What Plus includes is described on the Plus page in the app and at [[WEB_URL]]/plus. Main features: fully personalised, unlimited ResonFlow, multiple intentions, the full affirmation, audio and visualisation catalogue, all Journeys, advanced journal search, the Private Vault, full ResonMap history, monthly/quarterly/yearly Capsules, creating Circles, all themes and widgets, unlimited devices. Some Plus features are offered on a fair-use basis (for example a high but finite number of AI reflections or voice recordings per period) to protect the service from automated or abusive use; any such limit is shown in the app.

2.4. Features marked "coming later" or that depend on optional services (for example AI reflections) are not part of what you buy until they are switched on in your country. We do not charge separately for them when they are switched on.

3.1. Eligible new subscribers can start Plus Annual with a 14-day free trial. Eligibility is decided by the Store (generally: one introductory offer per Store account and subscription group).

3.2. Unless you cancel at least 24 hours before the trial ends, the trial converts automatically into a paid Plus Annual subscription, and the Store charges the annual price shown when you started the trial.

3.3. You can cancel during the trial at any time and keep access until the trial ends. Nothing is charged if you cancel in time.

3.4. The monthly plan starts immediately and is charged at purchase.

4.1. Plus is an auto-renewing subscription. Payment is charged to your Store account when you confirm the purchase (or when the trial ends).

4.2. Your subscription renews automatically for the same period (one month or one year) at the then-current price for your storefront unless auto-renewal is turned off at least 24 hours before the end of the current period. Your Store account is charged for renewal within the 24 hours before the current period ends. Before an annual plan renews we remind you in the app.

4.3. If a renewal payment fails, the Store retries the charge and may give you a billing grace period (currently up to 16 days on the App Store and up to 14 days on Google Play, as configured in the Store). During a grace period your Plus access continues. If the payment still fails, the Store may place the subscription on "account hold" (Plus is paused while on hold) and finally ends it. We may send you a small number of in-app reminders to update your payment method in the Store.

4.4. Android only: where Google Play offers it, a monthly subscription can be paused for a period chosen in Google Play. Plus features are unavailable while paused.

4.5. If a Store is temporarily unreachable and we cannot confirm your renewal, we keep Plus open for a protective period (up to 7 days) rather than locking you out.

5.1. You cancel in the Store, without contacting us:

• iPhone / iPad: Settings → [your name] → Subscriptions → ResonUp → Cancel Subscription. You can also reach this screen from ResonUp: YOU → Membership → Manage Subscription.
• Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → ResonUp → Cancel subscription, or from ResonUp: YOU → Membership → Manage Subscription.

5.2. Cancelling turns off renewal. You keep Plus until the end of the period you have already paid for. We do not pro-rate partial periods except where the Store or mandatory law provides for it.

5.3. Deleting your ResonUp account does not cancel a Store subscription. The app shows you a link to the Store when you delete your account. If you do not cancel in the Store, the Store keeps charging you.

6.1. You can switch between monthly and annual in the Store. The Store decides whether the change applies immediately (usually an upgrade, with a pro-rated credit) or at the next renewal (usually a downgrade).

6.2. We may offer introductory offers, promotional offers, offer or promo codes and win-back offers through the Store. Each offer shows its price, duration and what happens after it ends before you accept it. Offers cannot be combined unless the Store allows it.

6.3. Apple Family Sharing. If you bought Plus on the App Store and enable Family Sharing, members of your Apple family group get Plus for as long as your subscription is active and shared. If the purchase is refunded or sharing stops, their Plus access ends. Google Play does not offer family sharing for Plus. [[TİCARİ: confirm Family Sharing is enabled for the Plus products in App Store Connect.]]

6.4. We may grant Plus free of charge for a limited period (for example as a goodwill gesture). Such a grant never creates a payment obligation and ends automatically.

Plus is purchased with your Store account and attached to your ResonUp account. On a new device, use Restore Purchases in YOU → Membership with the same Store account. Plus bought on one platform is available on your other devices signed in to the same ResonUp account, including devices of the other platform; billing, renewal and cancellation always stay with the Store you bought from.

8.1. We may change Plus prices for future periods. A price change never applies to a period you have already paid for.

8.2. The Store informs you in advance of a price increase and, where the Store's rules or your local law require it, asks for your consent. If you do not agree, the subscription ends at the end of the current period.

9.1. Payments are taken by the Store, so refunds are decided and issued by the Store under its policy:

• Apple: reportaproblem.apple.com
• Google Play: Play Store → Payments & subscriptions → Budget & history, or support.google.com/googleplay

9.2. If the Store refunds or revokes a purchase, Plus access ends from that moment. Your content is not affected. When Apple asks us for information about a refund request, we send only aggregate usage information and we never ask Apple to refuse your refund.

9.3. Where your mandatory consumer law gives you more than the Store's policy (for example a remedy because Plus does not work as described), that right applies and you can also contact us at [[İLETİŞİM_EPOSTA]].

10.1. Consumers in the EU/EEA and the UK. For purchases in these storefronts, Apple (Apple Distribution International) and Google contract with you for the payment and grant the statutory right of withdrawal under their own terms. Under Apple's current terms you can withdraw from an initial subscription within 14 days of receiving the invoice; the right does not apply to automatic renewals. Under EU law the right ends early where supply of digital content has begun with your prior express consent and your acknowledgement that you thereby lose the right (Directive 2011/83/EU, Art. 16(m)); for a digital service you may owe a proportionate amount for the period already used if you withdraw after asking for an immediate start (Art. 14(3)). You exercise withdrawal through the Store (Apple: reportaproblem.apple.com; Google Play: your order history). [[HUKUK: confirm per-Store wording, the Widerrufsbutton (§ 356a BGB, from 19 June 2026) under the commissionaire model, and whether ResonUp must collect its own consent/acknowledgement in-app.]]

10.2. Consumers in Turkey. Under the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği) art. 15(1)(ğ) there is no right of withdrawal for services performed instantly in electronic form, and under art. 15(1)(h) for services whose performance has started with your approval before the withdrawal period ends. By starting Plus (or the free trial) you request and approve that the service starts immediately and acknowledge that you therefore have no right of withdrawal. The app asks for this confirmation before you go to the Store. This does not affect your right to cancel renewal at any time (section 5) or the Store's refund policy. [[HUKUK: confirm 15(1)(ğ)/(h) for a continuing subscription and the effect of Abonelik Sözleşmeleri Yönetmeliği art. 13 on automatic renewal.]]

10.3. Nothing in these terms limits a statutory right you cannot waive.

11.1. When Plus ends (cancellation, failed payment, refund), Plus features stop at the end of the paid period. Your account and everything you created stay.

11.2. Your journal entries, Private Vault entries, My Voice recordings and the full data export remain available to you on the free tier. Nothing you wrote is deleted, hidden behind a paywall or held hostage because a subscription ended. Your Private Vault and My Voice recordings become read-only (you can still open, export and delete them); other Plus-only features (for example the full library, advanced search, creating new Vault entries) become unavailable until you subscribe again.

11.3. Circles you created as a Plus member continue to exist and you keep managing their invitations; you cannot create new Circles or join more Circles than the free tier allows until you subscribe again.

Plus gives you access to more content and features. It is not a treatment, therapy or medical service, and no result, health outcome or financial outcome is promised.

We may change these Subscription Terms for valid reasons (for example a new plan, legal changes or a changed Store rule). We tell you in the app before a material change takes effect. Changes never apply retroactively to a period you have already paid for. If you do not agree, you can cancel in the Store before the change takes effect.

You can send complaints to [[İLETİŞİM_EPOSTA]]. Consumers in Turkey may apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) within the annual monetary limits, and above them to the Consumer Court after mandatory mediation. Consumers in the EU may use the courts of their country of residence; see the Terms of Use, section 16.

Billing questions are usually answered fastest by the Store, which holds the transaction. For everything else: [[İLETİŞİM_EPOSTA]] · [[ŞİRKET_UNVANI]], [[ADRES]].