ResonUp Terms of Use

1.1. By creating an account – including an anonymous account – or by using the Service, you accept these Terms. If you do not accept them, do not use the Service.

1.2. When we change these Terms materially, we ask you to accept the new version in the app before it applies to you (see section 15).

2.1. ResonUp is a general wellbeing and self-reflection app: daily rituals (ResonFlow), intentions and small daily actions, a private journal and an extra-protected Private Vault, an affirmation and audio Studio (including recordings in your own voice, "My Voice"), guided Journeys, a personal activity map (ResonMap) and Capsules, and small invite-only peer groups (Circles).

2.2. ResonUp is not a medical device and not a health service. It does not diagnose, treat, cure or prevent any illness or condition, is not psychotherapy or counselling, and is not a substitute for professional medical or psychological care. No content in ResonUp is a promise of a health, financial or any other result. If you have concerns about your health, consult a professional.

2.3. ResonUp is not an emergency service. If you are in danger or thinking about harming yourself, call 112 (Turkey and the EU) or your local emergency number immediately. If the app detects signs of a crisis in content you share in a Circle, it interrupts the normal flow and shows you crisis resources; it does not diagnose you and does not contact anyone on your behalf.

3.1. You must be at least 18 years old. By using the Service you confirm that you are. Accounts we reasonably believe to belong to a person under 18 are closed and their data deleted.

3.2. You may not use the Service if you are barred from doing so under applicable law.

3.3. Where the Service is offered. The Service is directed at users in [[PAZARLAR — e.g. Turkey, the EU/EEA, the UK and other markets where the app is listed]]. Offering a language version does not mean the Service is directed at every country where that language is spoken. [[HUKUK: Russian Federation – see README (152-FZ).]]

4.1. Anonymous start. You can start using ResonUp without giving an e-mail address. Your account is then tied to your device and the credentials stored on it. If you lose the device, uninstall the app or erase its data without having linked a sign-in method, we may not be able to restore your account or content. We recommend exporting your data regularly.

4.2. One account per person. You are responsible for keeping your device, device lock and any sign-in credentials secure, and for activity under your account. Tell us at [[İLETİŞİM_EPOSTA]] if you believe someone has accessed your account.

4.3. Private Vault. The Vault is protected by an additional device-level lock (for example biometrics). If you lose access to the device and to your account, Vault content may be unrecoverable.

4.4. The free tier allows use on a limited number of devices (currently 2); Plus allows more. Limits are shown in the app.

5.1. The Service has a free tier and a paid membership, ResonUp Plus. What each includes is shown in the app and at [[WEB_URL]]/plus.

5.2. Plus is sold and billed exclusively through the Apple App Store or Google Play under the Subscription Terms.

5.3. Your content is never held hostage. Your journal, Vault and My Voice recordings and the data export remain available to you on the free tier, also after Plus ends.

6.1. "Your Content" means everything you create in ResonUp: journal and Vault entries, intentions, check-in answers, recordings, Capsules, Circle posts ("Pulses"), comments and reactions.

6.2. You keep all rights to Your Content. We claim no ownership.

6.3. You grant us a non-exclusive, royalty-free, worldwide licence, limited to what is needed to run the Service for you: to store, encrypt, back up, sync to your devices, process and display Your Content to you, to show content you deliberately share into a Circle to that Circle's members, to render Capsules you ask us to render, and – only when you request it and have switched it on – to send the specific content you select to an AI service provider for the task you requested. The licence ends when you delete the content or your account, except for copies in backups until they expire (see the Privacy Policy) and except for Circle content that another member has already reported, to the extent we must keep it to handle that report.

6.4. Journal and Vault entries are private by default. Nothing in ResonUp shares a journal entry automatically. Content becomes visible to others only when you post it into a Circle or share a Capsule yourself.

6.5. You are responsible for Your Content and confirm you have the rights to anything you upload, including recordings.

7.1. Circles are small (2–12 members), invite-only groups. There is no public feed and no direct messaging. What you post in a Circle is visible to its members.

7.2. In Circles and anywhere else in the Service you must not:

• harass, threaten, bully, intimidate or demean anyone; post hate speech or content that discriminates on the basis of protected characteristics;
• post sexual content, content involving minors in any sexual or harmful context, or graphic violence;
• encourage or glorify self-harm, suicide or eating disorders (talking about your own difficulties is allowed – we will show you support resources);
• post another person's private information or images without their consent, or impersonate anyone;
• post illegal content, spam, advertising or pyramid schemes;
• present health, financial or other claims as guaranteed outcomes, or give medical advice as if qualified.

7.3. You can leave a Circle, block a member and report content at any time, regardless of plan or settings.

7.4. Moderation. Content posted in Circles may pass through an automated filter for abuse and crisis signals. Reported content is reviewed by our moderation team. We may remove content, restrict features, or suspend or close accounts that break these rules. Where we act, we tell you the reason and how you can appeal, unless the law or safety reasons prevent it; automated actions are labelled as such. You can appeal a moderation decision in the app within 30 days; the appeal is not reviewed by the person who made the original decision.

7.5. Journal and Vault content is never visible to moderators.

9.1. All content we provide – affirmations, audio, visualisations, Journeys, texts, design, software – is protected and belongs to us or our licensors.

9.2. We grant you a personal, non-transferable, non-exclusive, revocable licence to use the app and our content for your own private, non-commercial use, in line with these Terms and the rules of the store you downloaded the app from.

9.3. You may not copy, resell, publicly perform or redistribute our content, extract it with automated tools, or reverse-engineer the app except as permitted by mandatory law.

9.4. Apple-specific terms. If you downloaded the app from the Apple App Store, the additional terms in Annex A apply.

You must not: attempt to access other users' accounts or data; probe, scan or test the vulnerability of the Service without our written permission; overload, disrupt or circumvent rate limits or security measures; access the Service by automated means; use it to send unsolicited messages; or use invite and referral links for spam or fraud. [[SORUMLU_AÇIKLAMA — if a vulnerability disclosure policy exists, link it here.]]

11.1. We work to keep the Service available but cannot guarantee uninterrupted, error-free operation. We may carry out maintenance.

11.2. The Service is designed to work offline-first. Content written offline is synced when the connection returns; until then it exists only on your device.

11.3. We may develop, change or discontinue features. If a change materially reduces what you have paid for, we tell you in advance and you may cancel; mandatory consumer rights remain unaffected.

12.1. You can stop using the Service and delete your account at any time in the app (YOU → Privacy Center → Delete account and data). You can choose a 7-day cooling-off period (cancellable) or immediate deletion. What is deleted and what is retained is explained in the Privacy Policy. Deleting your account does not cancel a Store subscription – cancel it in the Store.

12.2. We may suspend or close your account for a serious or repeated breach of these Terms, if required by law, or to protect other users. Except where unlawful or unsafe, we tell you the reason in advance and give you the opportunity to export your data. If we close your account without cause attributable to you, we [[İADE_POLİTİKASI — e.g. "refund the unused portion of a prepaid subscription where the Store allows it"]].

13.1. We are liable without limitation for intent and gross negligence, for injury to life, body or health, under product liability law, and wherever liability cannot be limited by law.

13.2. For slight negligence we are liable only for breach of essential contractual obligations (obligations whose fulfilment makes the proper performance of the contract possible and on which you may regularly rely), and limited to the typical, foreseeable damage.

13.3. Otherwise our liability is excluded to the extent permitted by law. Consumers' statutory rights, including warranty rights for digital content and services, remain unaffected.

13.4. You are responsible for keeping your own copies of content you consider important; the in-app export is available on every plan.

[[HUKUK: liability clause must be adapted per market – TR (TBK md. 115, TKHK), DE (BGB §§ 307–309), RU (ЗоЗПП).]]

The app relies on services of Apple and Google (app distribution, payments, push notifications). Their terms apply to your use of them. We are not responsible for their availability.

We may change these Terms for valid reasons, such as new features, legal or regulatory changes, or security. For a material change we notify you in the app at least [[BİLDİRİM_SÜRESİ — e.g. 30]] days before it takes effect and ask you to accept it. If you do not accept, you can delete your account; for paid periods already running, the previous terms apply until the period ends.

16.1. These Terms are governed by the laws of the Republic of Turkey. If you are a consumer habitually resident in another country, you also keep the protection of the mandatory provisions of that country's law.

16.2. Consumers in Turkey may apply to the Consumer Arbitration Committees (Tüketici Hakem Heyetleri) up to the monetary limits set annually, and above those limits, after mandatory mediation, to the Consumer Courts.

16.3. Consumers in the EU may bring proceedings in the courts of their country of residence. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (information under § 36 VSBG for Germany). [[HUKUK: confirm.]]

16.4. [[RU: Russian-language users – see README §152-FZ; jurisdiction clause pending legal review.]]

17.1. If a provision of these Terms is invalid, the rest remains valid.

17.2. We may transfer this agreement to a successor company in the event of a merger or sale; we will inform you and your rights remain unaffected.

17.3. Language: these Terms are offered in Turkish, English, German and Russian. For users in Turkey the Turkish version prevails. [[HUKUK: prevailing language for other markets.]]

[[ŞİRKET_UNVANI]] · [[ADRES]] · MERSIS: [[MERSIS]] · Trade registry: [[TİCARET_SİCİL_NO]] · Tax office / no.: [[VERGİ_DAİRESİ_NO]] E-mail: [[İLETİŞİM_EPOSTA]] · KEP: [[KEP]] · Phone: [[TELEFON]] Authorised representative(s): [[YETKİLİ_TEMSİLCİ]] EU representative (GDPR Art. 27) and legal representative / point of contact under the EU Digital Services Act (Art. 11–13 DSA): [[AB_TEMSİLCİSİ]]

1. These Terms are concluded between you and ResonUp only, not with Apple Inc. ("Apple"). ResonUp, not Apple, is solely responsible for the app and its content.
2. Your licence to use the app is limited to use on Apple-branded products you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions (Family Sharing may apply).
3. Apple has no obligation to provide maintenance or support for the app.
4. If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any) of the app; to the maximum extent permitted by law, Apple has no other warranty obligation regarding the app. Any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are ResonUp's responsibility.
5. ResonUp, not Apple, is responsible for addressing any claims by you or a third party relating to the app or your possession and use of it, including product liability claims, claims that the app fails to conform to legal or regulatory requirements, and consumer-protection, privacy or similar claims.
6. In the event of a third-party claim that the app or your use of it infringes that party's intellectual property rights, ResonUp, not Apple, is solely responsible for the investigation, defence, settlement and discharge of that claim.
7. You confirm that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
8. Questions, complaints or claims regarding the app: [[İLETİŞİM_EPOSTA]], [[ADRES]].
9. Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, Apple has the right to enforce these Terms against you as a third-party beneficiary.